Rivals having problems with promotion server (fixed?)

Posted:17.03.2009, 14:02

Just wanted to give everyone a heads up, I just tried making a deposit at Slotocash, and tried claiming a promotion, but was denied. Support says they are having problems with their promotion server and it should be fixed within the hour.

Posted:17.03.2009, 20:20

Thanks mistye!!

**Moderator**

Thanks! Is it working now?

Posted:17.03.2009, 20:32

Well, I don't know but I haven't received anything for the clovers.

Posted:17.03.2009, 20:41

I haven't either, still waiting.

Posted:17.03.2009, 20:54

Promotions are working now, but I'm still waiting to hear from Sloto Cash about the clovers thing.

Posted:17.03.2009, 21:45

yea me too..went to live chat and they haven't heard anything yet either.

**Moderator**

I am sure they are trying to do the bonuses at Sloto'cash..
this always happens when they are trying to credit these kinds of bonus..
everyone will get an email when they send them, or a bunch
of people will post and then everyone will know to check their accounts. .

Posted:18.03.2009, 11:18

Here's what i was just told by live support...../

info: All operators are currently assisting others. Thanks for your patience. You are currently placed in queue number 1 . The average wait is 6 seconds. An operator will be with you shortly.
info: You are now chatting with 'Reena'.
Reena: Welcome to Sloto'Cash Casino Live Chat. How may I help you?

you: are there still no promotions available?

you: i've been trying to deposit but have been told the bonus system was down?

Reena: I'm sorry, but unfortunately the issue is not yet resolved.

Reena: It is being looked into by technical Department.

you: do you have any idea how long it might be? I know you guys are working on it...but didn't know if you had some approx. time frame?

Reena: We hope to have this resolved within the next 12 hours

you: okay, and if i deposit i cant "back" claim the promotions once they become available?

Reena: It is bets to wait before making any other deposits until the issue has been resolved.

you: okay, thanks

**Moderator**

jmbean1, Sorry! They should have it back up soon!

Posted:18.03.2009, 19:33

I think there are some major glitches going on with the Rivals now, I attempted 7 times to make a deposit of $25 using quicktender both yesterday and today, and each time it was denied by the casino, and now I just logged onto Slotocash and I have a balance of 175. I contacted support and let them know, but my problem is I don't have that much in quicktender right now, in the history it says completed. I am sure hoping they fix the problem, I don't know what will happen when quicktender gets overdrawn? I have left the balance and let support know.

**Moderator**

mistye81, I do not think Quicktender allows overdraw. They are trying to fix everything. Sorry!

Posted:18.03.2009, 19:36

Thanks TDTAT, I also didn't want to cheat the casino $175, I have left it in the balance and I am hoping they take it off.

Posted:18.03.2009, 19:38

I just checked my quicktender and nothing has come out of it so far, still the same small balance.

**Moderator**

Here is what Justine from Sloto'Cash said:
All sorts of problems going on with Rival at the moment, but they are working on it and most issues were resolved earlier today. Accounts will be able to reverse the deposits and inform Quicktender of the error on our part. I hope all will be resolved soon!!